How the QC Process Work

OUR PROCESS

QC Process

Carefully checked. Before it ships to you.

At KICKCLUB, every item goes through a detailed quality check before shipping. We inspect each pair to make sure it meets our standards. QC photos are available before shipping for eligible orders. Contact us after placing your order to request them.

SAME PASSION. A HIGHER STANDARD.

A KICKCLUB team member inspecting a sneaker

How the QC Process Works

Request QC photos after payment—it only takes a moment.

Place your KICKCLUB order
1

Place Your Order

Complete payment and leave “QC Photos” in the order notes if you would like to request them.

Receive quality control photos
2

Request QC Photos

After payment, contact us with your order number. QC photos are available for eligible orders.

Review the quality control details
3

Review and Respond

If photos are available, review them promptly and let us know if you approve or have questions.

KICKCLUB packaging ready for shipping
4

Shipping and Tracking

After confirmation—or if no QC request was made—we’ll prepare your order and provide tracking.

WHAT WE CHECK

Quality in the Details

We look at the key areas that matter, so you can feel good about your order.

Close-up inspection of sneaker materials and stitching

Appearance

We check overall condition, stitching, materials and any visible flaws.

Sneaker size label being checked

Size & Label

We confirm the size, label details and product code information.

Sneaker packaging box being checked

Packaging

We check the shoe box, accessories and overall packaging condition.

Contact Support

Have a question? We’re here to help.

Frequently Asked Questions

Still have questions? Find quick answers below.

  • When willI receive my QC photos?

    For Shoes, QC photos are normally prepared within 2–4 business days after payment confirmation. For Clothing, QC photos are normally prepared within 4-7 business days after payment confirmation.
    During sales, holidays, restocks or customized orders, additional processing time may be required.

    If processing will exceed the timeframe stated at checkout, we will notify you and explain the available options.

  • What if I don't respond?

    Please respond as soon as possible to avoid delaying shipment. If we do not receive a response within 72 hours, we may contact you again or place the order on hold.

    We will not treat silence as approval unless this was clearly disclosed and accepted during checkout.

  • How do I respond to my QC photos?

    If you need QC photos, please contact:

    Email: service@kickclub.net
    WhatsApp: +1 (805) 891-6824

    Please include your order number. Never send payment card details by email or WhatsApp.
    We have different time zone. I will get back to you asap when I can.

  • What should I do if I'm not satisfied with the QC photos?

    Requesting Changes
    If you're not satisfied with the QC photos, you can request refund or changes (such as a different pair, size or other available option) before we ship. We'll do our best to accommodate your request based on stock availability.

  • What should we do for delayed or lost Packages

    While delays are rare. they can happen. lf your order is significantly delayed, lost or arrives damaged, Please contact our support team.