Contact Us
If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:
Email: service@kickclub.net
Whatsapp: +1 (805) 891-6824+1 (424) 227-1933
iMessage: +1 (424) 227-1933
Phone Number: +1 (424) 227-1933
Frequently Asked Questions
Still have questions? Find quick answers below.
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When willI receive my QC photos?
For Shoes, QC photos are normally prepared within 2–4 business days after payment confirmation. For Clothing, QC photos are normally prepared within 4-7 business days after payment confirmation.
During sales, holidays, restocks or customized orders, additional processing time may be required.If processing will exceed the timeframe stated at checkout, we will notify you and explain the available options.
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What if I don't respond?
Please respond as soon as possible to avoid delaying shipment. If we do not receive a response within 72 hours, we may contact you again or place the order on hold.
We will not treat silence as approval unless this was clearly disclosed and accepted during checkout.
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How do I respond to my QC photos?
If you need QC photos, please contact:
Email: service@kickclub.net
WhatsApp: +1 (805) 891-6824Please include your order number. Never send payment card details by email or WhatsApp.
We have different time zone. I will get back to you asap when I can. -
What should I do if I'm not satisfied with the QC photos?
Requesting Changes
If you're not satisfied with the QC photos, you can request refund or changes (such as a different pair, size or other available option) before we ship. We'll do our best to accommodate your request based on stock availability. -
What should we do for delayed or lost Packages
While delays are rare. they can happen. lf your order is significantly delayed, lost or arrives damaged, Please contact our support team.